Cancellations & Refunds

Cancellation Policy

If for any reason you need to cancel or rearrange your appointment you must let us know.

If notice is given less than 48 hours prior to treatment, you will be liable to pay for half the treatment cost.

If notice is given less than 24 hours prior to treatment, you will be liable to pay for the full treatment cost.

If you do not notify us within the cancellation period, you will forfeit the deposit paid or a treatment cost if you are on a pre-paid course.

Refund Policy

Please note we do not offer refunds on products or treatments.

If you change your mind about your purchase within 14 days, we will exchange it for another treatment or product or we will offer you a credit note.

Exchange or credit for products will only be made if the products are unused or unopened.